how do i place an order?
Find a product you want to order, click Shop or Add to Cart, then click Checkout. Pay for your product(s) and we will email your download link(s) and our site will automatically show you a zip file to the products you purchased. Click on the download link to download the product from our server. Once you've completed the download process you're ready to start making music using your new loops and samples. If you have any questions about ordering products from Official Music Sounds, please contact us. We're open on a daily basis.
What is a Download Link?
A download link is a link sent from our server to your email to download the product(s) you purchased.
What payments do you accept?
We accept Paypal, and all major Credit Card & Debt Cards.
What is your refund policy?
Under the Distance Selling Regulations, you would normally have the right to cancel the contract of sale within seven days. However, this does not relate to software goods or downloads, which cannot be returned. You do not have the right to cancel an order once the Product has been downloaded. Nor do you have the right to receive a refund once the purchase is made because this is a digital product.
The downloading process depends on the speed of your internet server or the size of your product size. It can vary.
I have not received my download links. What's going on?
There can be multiple reasons why your link has not been sent. But, don't worry it might be our server having a delay. The download link might be in your spam folder. Or the internet processing speed moving slower than usual. Contact us if you continue to have problems at firstname.lastname@example.org.
My ZIP file is coming up as corrupted when I try to extract it. What do I do?
Sometimes you have to re-download the file because the internet server might have downloaded incorrectly. But, contact us as soon as possible if you continue to have a corrupted Zip file at info@theofficialmusicsounds.